LINK TO THE MODEL OF WITHDRAWING FROM THE AGREEMENT – CLICK HERE
RETURNS
In the event of a wrong size or if the product is not to your liking, we provide the option of exchanging the product for any chosen one in our store.
To return the goods:
1. Notify the shop by phone or e-mail about the intention to return.
2. Send the replaced goods back together with the complete set of documents, ie the signed withdrawal from the contract and the proof of purchase. To the address: Balotade, Kościelna 6c, 73-150 Łobez, tel. 691 386 665.
3. The reimbursement of funds to the account is made after receiving the goods together with a complete set of documents.
We do not accept COD shipments.
The Goods returned by the Customer should be packed in an appropriate manner to ensure no damage to the parcel during transport. Only NEW and UNUSED goods are subject to exchange.
EXCHANGES
We treat exchanges in our store as a return + new order To replace the goods:
1. Send the replaced goods back together with the complete set of documents as in the case of returning the goods, i.e. the signed return form and proof of purchase.
2. Place a new order in our shop for an exchange product
3. The replacement product will be sent independently as a new order immediately after its payment, COD order or return of the returned goods.
The Goods returned by the Customer should be packed in an appropriate manner to ensure no damage to the parcel during transport. Only NEW and UNUSED goods are subject to exchange.
COMPLAINTS
In the event of a complaint, prepare photo documentation and a description of the defect, and then contact us via e-mail or by phone. The complaint will be forwarded to the manufacturer.
INSTRUCTIONS FOR COMPLETION OF THE WITHDRAWAL FROM THE AGREEMENT
1. In the upper right corner, enter the city and the current date.
2. On the left side, all customer data that matches what is on the invoice, if it has been issued.
3. On the right side, under the date, enter the entire company data from the receipt or invoice, including the address and tax identification number.
4. The contract number is the number of the receipt / invoice, then enter the full, exact name of the goods and the amount it cost.
5. Finally, a handwritten signature must be made, the document cannot be completed and sent in electronic form.
The completed form should be sent with the saddle and proof of purchase, the money is only returned in the form of a transfer. We do not accept cash on delivery packages.
